Refund Policy
Effective date: 2026-09-30
This policy applies to purchases from Gravelnest, registered under PH-96760241 at Garden Way 1, 1550 Mandaluyong City, Philippines.
This refund policy applies to Gravelnest and its published services.
Eligibility for Refunds
To be eligible for a refund, items must be unused and in their original packaging. Please keep your receipt.
Exclusions from Refunds
Refunds do not apply to items that have been opened or used. Custom orders are also non-refundable.
How to Request a Refund
To request a refund, please contact our support team with your order details.
Refund Processing Time
Refunds will be processed within 7 business days after the return is received and inspected.
Cancellation Policy
You may cancel your order within 24 hours of purchase. After this period, cancellations cannot be processed.