Refund Policy
Effective date: 2026-09-30
This policy applies to purchases from Gravelnest, registered under PH-30243813 at Garden Way 1, 1550 Mandaluyong City, Philippines.
This refund policy applies to Gravelnest and its published services.
Eligibility for Refunds
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.
Exclusions from Refunds
Items that have been opened or used are not eligible for refunds. Custom orders are also non-refundable.
How to Request a Refund
To request a refund, please contact our support team with your order details.
Refund Processing Time
Refunds will be processed within 5-7 business days after the return is received and inspected.
Cancellation Policy
You may cancel your order within 24 hours of purchase. After this period, cancellations may not be accepted.